All you need to know about Digital Media in the Middle East- By Mohammad Itani

CNN leads competitors as number one news brand to reach audiences in the digital age

June 21st, 2007 elitani

The EMS (European Media and Marketing Survey) 2007 reveals CNN’s leadership position on three fronts for advertisers wanting to reach the upscale ‘global citizen’ as news consumption adapts to the digital age:

• CNN is the market leader in meeting changing audience consumption habits in the digital age, leading all channels with its monthly combined TV and online reach of 37.9%, which rises to 52.4% in the more upscale EMS Select universe. Additionally, in the inaugural extended 19-country EMS survey, (including CEMS countries for the first time) CNN is also the market leader for combined tv and online monthly reach in both EMS regular and Select universes.

• CNN is the overall first option for reaching the upscale elite, leading all international news channels in all measurements in EMS Select. (CNN reach in EMS Select on a daily, weekly and monthly basis is respectively 6.8%, 25.3% and 47.6% (Euronews 5.0%, 21.0%, 35.7%, BBC World 3.9%, 17.3%, 35.9%).

• CNN continues to be the channel of choice for opinion formers, international decision makers, top management and C suite viewers, and this leadership position is strengthened further when CNN is taken as a combined TV and online proposition: for EMS Select monthly combined reach the CNN brand reaches 56% of CEO/Chairmen, 55% of C suites, 58% of decision makers, and 65.9% of frequent business travellers.

“CNN is well positioned for the digital era. At a time when advertisers are looking for the best multiplatform solution to enable them to tap into audiences not just on TV but also online, CNN leads the way. And we deliver the upscale, frequent travelling, high net worth decision maker ‘global citizen’ which is their target audience, better than any competitor” said Jonathan Davies, Executive VP, CNN International Ad Sales.

CNN’s investment in changing audience consumption habits has recently included the launch of a new digital research group and sponsorship of the EMS and PAX digital extensions which are currently being launched, with full data due with EMS 2008. CNN has also committed to new client services in the form of a growing portfolio of Online Consumer Surveys* and the recently launched TASK Group*.

“CNN’s advertisers look at the EMS findings in tandem with other factors such as brand environment, brand reputation, and proven client service, and see the combined value,” added Davies. “We are committed to being the most innovative, client-facing news ad sales team in the business.

Flip Media achieves outstanding results at the end of Q2

June 16th, 2007 elitani

At the halfway point of the year, results at the close of the  first two quarters show Flip Media being on track for their best ever year.

Flip’s creative talents have seen the agency garnered with an impressive tally of 38 international and regional awards. This year, Flip Media has received 2 Summit International Awards, 3 Bahrain Web Awards and 14 awards at the recent Pan Arab Web Awards. At the UAE Web Awards held in March, Flip Media scooped the board taking 18 out of 36 awards and receiving the ceremony’s highest honor, the prestigious Sheikh Hamdan bin Rashid Al Maktoum Award for ‘Website of the Year’ for the Mercedes-Benz B Class website.

New account wins have been significant with over 20 new clients, added to the agency’s roster of clients in the last six months. International names such as Air Miles, Proctor & Gamble, Panasonic Middle East and Nestlé, along with regional power brands like Qatar Airways, RAK Bank and Wataniya Telecom have engaged Flip Media to develop and expand their online presence and integrated marketing communications activities.

According to Martin Diessner, CEO, Flip Media,

‘2006 has proved to be an incredible year for Flip Media so far and it’s great to see all of our hard work coming to fruition. We’ve significantly enhanced our reputation as the region’s leading, independent interactive marketing agency by consistently winning new high profile regional and international business and in attracting the best people in the industry to join us. In the second half of the year, we plan to launch new products and services which will assist our clients in maximizing the full potential of online communication.’

In order to support the agency’s strategy, Flip Media has established Flip Labs as an internal research and development division to facilitate technological innovation and establish best practices. Dinesh Lalvani, Group Creative Director says, ‘It has been a constant endeavor to innovate at flip. With the advent of Flip Labs we now have a dedicated research and development team that will provide new web concepts and out of browser activities. All I can say is: Watch this space.’

Additionally, a number of senior appointments have been made proactively to expand client servicing capabilities and support Account Director Yousef Tuqan Tuqan. Rasha Mansour, a self-confessed ‘online newbie’ has joined after four years at Saatchi & Saatchi, bringing her passion for brands and strategy, and extensive knowledge of marketing and branding to Flip Media. Nadine Kennedy is focused on taking Flip to international standards with her background of over eight years international expertise in online marketing working for agencies such as DNA and Agency.com in London.

James Whale brings six years proficiency in online and web applications having worked for DNA New Zealand and Sweeney Vesty New York in roles spanning design, strategy, production and business development. New additions to the media department see Media Manager Mohammad Itani heading up a fully fledged dedicated unit, comprising a team of six. With the opening of an office in Bahrain and increased GCC-wide business, regional expansion is the pipeline.

Martin Diessner says, ‘It has been a great year so far and we are thankful. We are focused on giving back to the Community in every way that we can through various social work and activities, and all suggestions and joint endeavors are welcome.’

  • United Arab Emirates: Monday, July 17 - 2006 at 15:51

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Search For Success

June 16th, 2007 elitani

The methods employed by engines to gauge the content of live websites, and rank these accordingly, are constantly evolving, however a few requirements remain key such as original content, a high density of topic-relevant keywords, and links to popular and credible related sites.

Put yourself in the ‘virtual’ shoes of Google, Yahoo, MSN and their competitors for a second then; their aim is simple - to provide web searchers with sites that best fit what they need. The reason why Google is so popular - or at least the main reason it became so popular (as you might argue its name having become a verb helps) - is that its search results are highly relevant. They work; most of the time a site that meets your needs pops up on the first page of search results.

Although every firm would, of course, like to be number one in the rankings of its most relevant keywords, just how is it done? And is it even realistically possible? The key is to give the search engines what they want: get your site listed on relevant directories’ linked through to by those that matter; and optimised so that it’s as friendly as possible to search engines’ roving ‘spiders’.

As mentioned last issue, many web design companies now offer SEO (search engine optimisation) services as part of – or in addition to – their design services. But before we get to them, let’s look at how you can help yourself, even if you can’t afford to employ SEO specialists.

Get in the list

The web is packed full of directories, from general business to industry-specific listings. However…

“If you’re looking at which search engines use, DMOZ (the site of the ODP – Open Directory Project) is the most important. Google Groups for instance uses DMOZ,” explains web development firm Cactimedia’s managing director, Mazen Ilyas.

“You don’t have to submit your site directly to Google - this is a common misconception. Instead you should submit it to the library of sites Google uses. It searches www.dmoz.org first,” adds ‘Sharjah Wanderer’, who is DMOZ’s editor for the UAE’s Dubai and Sharjah emirates.

Your partner web firm, or you yourself, can suggest your domain to DMOZ easily via its site. The more time you spend picking the right category in which to list it and accurately wording your site description however, the more likely you are to benefit in the long run and – crucially – even get listed at all. (Why? Bear this in mind: DMOZ editors are voluntary part-timers, with schedules of their own and only as much patience as everyone else).

“DMOZ.org is divided into geographical and type categories so the more narrow/specific you are in terms of the category you submit your site to, the better your chances of your site being listed by us and picked up by Google,” Wanderer explains.

Once you’ve worked out your category, you must fill out your site’s name, its URL and a description field. The URL must end in a proper suffix, such as .ae or .com, rather than the being one page of a larger site (such as amazon.com/books for instance) as it won’t be approved. Then in terms of the description itself, Sharjah Wanderer gives the following key ‘Do’s and Don’ts’ (more details are also available on DMOZ.org).

• Don’t use promotional language in your site description, such as ‘The best site for…’, or ‘The top supplier of…’

• Do use clear language to describe your site and what it offers visitors, not what your business itself provides. For instance, Dubai Municipality’s near-perfect DMOZ description states that the site provides online application services, traffic fine payment, contact information for its various departments and so on.

• Do make your listing country-specific. If you’re based in Riyadh and sell only to the Saudi market, list your site under Saudi Arabia/Riyadh (otherwise it might be rejected). If you operate regionally, a Middle East category listing will be fine.

• Do make sure your site includes full contact details (a phone number, postal address etc.). “We don’t accept anonymous listings,” says Wanderer.

• Don’t submit part of your site to a different DMOZ category (called ‘deep linking’) or use a ‘cloak’ (a redirecting web address) for your site, or any part of it. This tactic risks Google labelling you a spammer and deleting your site’s listing.

• Don’t submit a site that includes any ‘Under construction’ pages.

Then go on to list your site in any country or industry specific directories, such as www.uaebusinessdirectory.com. If your web partner doesn’t offer, also send press releases to relevant industry sites, such as AMEInfo, as links from these large news and information portals can be valuable.

“We encourage clients to take the initiative and make submissions to sites and forums specific to their industry,” confirms Flip Media’s media manager, Mohammad Itani. “They know their industry best, so we do our best to empower them by giving them advice on how to submit their sites themselves. The more links to their site, the merrier!”

A site that suits

So DMOZ is one tactic, but it’s one of a huge list. We asked two firms, arguably some of the region’s most successful and SEO-aware website developers, Cactimedia and Flip Media, to outline the key features that can help improve a site’s ranking on search engines (primarily relating to Google, as this is used by roughly 80% of searchers).

“Search engine optimisation involves many activities,” explains Cactimedia’s Ilyas. “The first important thing is the page structure. If you have a page that’s badly linked, or you have a link out that doesn’t work, or code error, a spider can’t read it, and the search engine has a problem. For us, getting the structure right is so important.”

As for keywords, these are still very much a key tool for telling search engine spiders about the topic your site covers, however not necessarily when they are only within HTML metatags.

“Spiders will land on a website,” Ilyas says, “it will start understanding the keywords that are in there, and what topic a website is about. It will then report this information back to Google. Although I don’t truly believe in metatags, I still use them – just in case some search engine algorithms change. More than metatags however, the keywords you’re using should be there, densely, in the copy (text) on your website. We use a specialist SEO copywriter to help clients do this.”

“We include a keyword density analysis in our SEO offer,” states Itani. ”If you now have a keyword too many times on the page, Google will penalise you for it, whereas in the old days that was a bad thing. It’s almost seen as unethical now. So it’s as much about having the right keywords as having lots of keywords there.”

In terms of the help available when determining the best keywords to include on a site, obviously both Cactimedia and Flip run systems designed with this in mind and can advise. Alternatively, for the user on a budget there are free yet very valuable sites and tools listed in the box opposite.

In terms of on-site content, original and regularly updated content is king.

”We have a system that we developed called DragonFeed, which rotates content between our websites,” says Ilyas. “Content has to be unique in most cases, especially for effective searches. Thanks to this our client Landmark Properties’ website is now number three on Google under its preferred keyword, basically for the simple reason that a lot of the content is unique and updated regularly.”

However, if content is dynamically generated, this can result in long-winded and hard to understand URLs that confuse search engine spiders, so measures to rename these links (to give the impression of static and thus engine-friendly pages) are valuable. “Search engine-friendly URLs are important,” says Itani. “Our CMS generates search engine friendly URLs which aid a site’s indexing. Google, for example, would much prefer a link like .com/aboutus/ourteam as opposed to index.asp?=IDCAT. Therefore, all our content-managed sites display URLs in plain English. It’s easier for the search engines, and for site users. In addition, our CMS allows users to insert a short paragraph of text that describes a page. This is then picked up by search engines to give a clear explanation of the site in the summaries that accompany a search-engine query.“

Equally important are relevant back-links (i.e. links to your site from credible and popular peer sites). “Google tends to classify websites into neighborhoods, and to be associated in a neighborhood that is relevant to the content on your website is a big plus,” explains Ilyas. “Google’s way of determining a website’s importance is that if CNN is an important website, and it links to us, then obviously we’re of importance. Building links remains very important to Google. For MSN and Yahoo I would say it’s more about the content that’s within a website. If you have the keywords, the density of keywords, that’s important.”

Flip’s Itani concurs, adding that his firm is very keen on e-mailing relevant industry and news sites press releases when a client’s site launches, in order to help build such backlinks. “We ensure that we generate as much publicity (and therefore links) for a site as possible.”

For more details of how Google ranks websites, keyword choices and Google’s paid-for AdWords services, check out the resources below.

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Useful Resources

http://labs.google.com/
Choose ‘Google Suggest’ to find the best keywords for your website. Type a keyword and it will show you related keywords based on their search popularity. To then learn more, try keyword plus ‘a’, ‘b’ etc.

https://adwords.google.com
This pay per click (PPC) ad service connects you with potential customers at the precise moment when they’re looking for your products or services. Create ads, align them to keywords and set your own budget.

www.dmoz.org
The website of the Open Directory Project (ODP). When you have decided which category to list your business in, navigate to that category page and click ‘suggest URL’.

www.goodkeywords.com
Good Keywords is a free downloadable app for Windows that offers similar functions to Google Suggest (only you don’t have to be online to use it).

www.googlerankings.com
Check the ranking of a web page in Google with this free search engine optimisation tool.

Google’s own ranking tips
www.google.com/support/webmasters/bin/answer.py?answer=34397
www.google.com/webmasters/sitemaps/about?hl=en
Google Sitemaps is an easy way to submit all your URLs to the Google index and get reports about their visibility on Google. (Note: submitting a Sitemap doesn’t guarantee all your pages being crawled.)

Learn how Google ranks websites here:
www.google.com/technology/index.html.
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Neo Digital Blazes Ahead!

June 16th, 2007 elitani

Mohammad ItaniNeo Digital, the largest independent online media buying agency in the region was originally established as a sister company of Flip Media in March 2005. In just under two years, Neo Digital has firmly positioned itself as a leading player at the forefront of online media buying agencies and is serving more than 60 clients in the GCC and beyond.

Neo Digital currently holds the largest market share of online advertisers amongst all independent players. Staffed by a team of specialist media buyers and planners, Neo Digital are responsible for establishing and maintaining relationships with clients and suppliers, pre-campaign planning and analysis, campaign management and tracking, and post-campaign reporting and auditing.

“Even though online advertising has increased in prominence over the last few years, educating clients about efficiency, reliability, transparency and measurability still remains one of our primary activities”, comments Mohammad Itani, Media Manager, Neo Digital. “One of our main responsibilities is to actively source, research and recommend new web portals to our clients, enabling them to personalize communication and extend their reach with relevant audiences in a highly cost effective and targeted way. By utilizing sophisticated campaign management tools, like Brand Central, a 3rd party verified online media tracking service for advertising and media agencies, we are able to optimize our client’s advertising campaigns to their full potential”, added Mohammad Itani. Another key strength is being able to negotiate highly favorable rates for clients based on the size of market share.”

“We recognized at an early stage that establishing a dedicated online media planning and buying unit would bring many advantages to our clients and by separating this activity from our creative business, both Flip Media and Neo Digital have been able to truly focus on providing best of breed online solutions that are impartial and objective, and really deliver outstanding results”, added Martin Diessner, CEO, Flip Media.